Welcome to pica.com.au.

PICA Australia is pleased to provide you access to pica.com.au. Access to this site is subject to the terms and conditions as stated below.

Please read them carefully and let us know if you have any questions.

Conditions of Use

PICA Australia and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully and let us know if you have any questions.

PRIVACY
Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit pica.com.au or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PICA Australia or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of PICA Australia, with copyright authorship for this collection by PICA Australia, and protected by international copyright laws.

TRADE MARKS
All other trademarks not owned by PICA Australia or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PICA Australia or its subsidiaries.

LICENSE AND SITE ACCESS
PICA Australia grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PICA Australia. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PICA Australia. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PICA Australia and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilising PICA Australia’s name or trademarks without the express written consent of PICA Australia. Any unauthorised use terminates the permission or license granted by PICA Australia. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PICA Australia so long as the link does not portray PICA Australia, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PICA Australia logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. PICA Australia and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PICA Australia reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant PICA Australia and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PICA Australia and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify PICA Australia or its associates for all claims resulting from content you supply. PICA Australia has the right but not the obligation to monitor and edit or remove any activity or content. PICA Australia takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from pica.com.au are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
PICA Australia and its associates attempt to be as accurate as possible. However, PICA Australia does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PICA Australia itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY PICA AUSTRALIA ON AN “AS IS” AND “AS AVAILABLE” BASIS. PICA AUSTRALIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PICA AUSTRALIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PICA AUSTRALIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM PICA AUSTRALIA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PICA AUSTRALIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting PICA Australia, you agree that the laws of the state of Victoria, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PICA Australia or its associates.

DISPUTES
Any dispute relating in any way to your visit to PICA Australia or to products you purchase through PICA Australia shall be submitted to confidential arbitration in Victoria, Australia, except that, to the extent you have in any manner violated or threatened to violate PICA Australia’s intellectual property rights, PICA Australia may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to PICA Australia. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link on the bottom menu, or you can email us at: info@pica.com.au

This policy was updated on July 1, 2015.

Privacy Policy

Your privacy is important to PICA Australia, so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or payment information. You may, however, visit our site anonymously.
Google, as a third party vendor, may use cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Guarantee
Because we value your privacy we have taken the necessary precautions to offer an Online Privacy Guarantee. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Conditions Of Use
Please also visit our Conditions Of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent
By using our site, you consent to our websites privacy policy.

Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link on the bottom menu. Or you can email us at: info@pica.com.au

This policy was updated on July 1, 2015.

Consumer Warranty Policy

Your product satisfaction is important to PICA Australia, so we’ve developed a Consumer Warranty Policy that covers how we handle warranty for end users. Please take a moment to familiarise yourself with our warranty practices and let us know if you have any questions.

What We Offer
Where we give you a limited warranty, this is our promise to repair or replace products if they are faulty and faults or defects have not arisen from misuse or normal wear and tear. Any modifications to products will void the warranty. Items not covered by warranty are components expected to be replaced regularly, without limitation, including: batteries, screen guards, cleaning cloths, etc. The warrantor has the right to request the return of the product at your expense. The warranty does not cover any consequential loss or damage.
Our limited warranty and its benefits are in addition to any legal rights you may have (such as a consumer guarantee under the Australian Consumer Law).

Australian Consumer Guarantee
If you are a consumer under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may not be able to claim some or all of your costs and in these cases you are responsible for these. Unless otherwise specified warranty is limited to twelve (12) months from date of purchase.

How do I make a Warranty Claim?
If you have a faulty product and it is covered by a limited warranty, please email Returns@pica.com.au and you will receive a reply to your email with 2 business days. In order to make a claim under limited warranty, you will need to present the product and original Tax Invoice as supplied by PICA Australia.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Our Details:
PICA Australia Pty. Ltd. (ABN 70 113 812 721)
Business address: 11/37 Keilor Park Dive, Keilor Park, Vic. 3042
Phone number: (03) 9336 7336
Email address: Returns@pica.com.au

Questions
Questions regarding our Conditions of Use, Privacy Policy, Consumer Warranty Policy or other policy related material can be directed to our support staff by clicking on the Contact Us link on the bottom menu. Or you can email us at: info@pica.com.au

This policy was updated on July 1, 2015.